Refund Policy

Transparent and just refund terms for your assurance

Overview

At FaroPublicAccess, we realize that unexpected changes can occur, and we are committed to having equitable and clear refund regulations. This document provides the circumstances where you may receive a refund for our yacht charter services.

Before confirming a reservation, please examine this document thoroughly. By reserving a yacht with FaroPublicAccess, you are accepting and consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Full refund excluding processing charges

Processing Duration: 5-7 business days

Processing Fee: €50 for credit card payments

Requirements: Must be submitted through email or over the phone in written form

Within 24-72 Hours of Charter

50% Refund

Eligible for: Half the total cost of the charter service

Processing Duration: 7-10 business days

Processing Fee: €25 subtracted from the refund

Requirements: A valid reason is needed; administrative expenses will be incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No possibilities for a refund

Exceptions: Consideration for unexpected emergencies may be made

Alternative: Voucher for the charter may be provided at our discretion

Requirements: Proof must be provided for emergency situations

Weather-Induced Cancellation Policy

Our Commitment in Adverse Weather

Your security is our highest concern. If sailing conditions are deemed hazardous for operating charters by our certified captain, we present adaptable alternatives:

  • Full Refund: Granted if rescheduling isn't feasible
  • Postponement: Change your booking to an alternative date without extra charges
  • Credit for Charter: A voucher that's valid for one year from the initial charter date

Procedure for Weather Evaluation

We base our weather evaluations on the following criteria:

  • Assessment of wind speed and course
  • Analysis of wave height and maritime conditions
  • Check on visibility and rainfall forecasts
  • Updates from Coast Guard advisories and alerts
  • Judgment on safety from our experienced captain

Timeline for Decision: Choices regarding weather cancellations are determined no later than 4 hours before the planned departure time.

Refund Provisions for Medical Emergencies

Qualifying Emergency Situations

We recognize that health emergencies are unforeseen. The cases below might be eligible for particular considerations:

  • Unpredicted illness or injuries requiring hospitalization
  • Demise of an immediate family member
  • Unexpected military orders or emergency summons
  • Court orders or mandatory jury service
  • Extreme weather events impeding travel

Proof Required

For processing requests for emergency refunds, the following evidence is required:

  • Doctor's note or hospital records
  • Death certificate (if relevant)
  • Authorized military commands
  • Legal summonses or jury duty notifications
  • Emergency announcements or travel cautions

Refund Procedure: Refunds due to emergencies will be processed within 3-5 business days upon presenting appropriate verification.

Cancellations Due to Operational Issues

Technical Failures

If the vessel assigned to you encounters unfixable technical issues:

  • Alternative Craft: We will endeavor to provide a similar replacement
  • Full Refund: If we are unable to offer a suitable alternative
  • Partial Refund: If the replacement vessel has a different rate
  • Compensation: We may offer additional recompense for the inconvenience caused

Unavailability of Staff

On the rare occasion that certified personnel cannot be provided:

  • Arrangements for alternative staff will be made when feasible
  • Complete reimbursement if the charter cannot go ahead
  • Opportunity to reschedule without incurring extra costs

Procedure for Refund Transactions

Mode of Repayment

Refunds will be returned via the original payment method used for the booking:

  • Credit Card Returns: 5-7 business days
  • Bank Transfer Returns: 7-10 business days
  • Cash/Cheque Returns: 3-5 business days

Fees for Processing Refunds

Credit Card Transactions

€50 charge for cancellations requested more than 72 hours before the charter

Bank Transfer Operations

€25 charge for every bank transfer refund

International Transactions

Additional charges are applicable for international refunds

Policy on Charter Credits

In Which Cases Credits May Be Given

Charter credits may be extended as a substitute to reimbursements under certain conditions:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations due to extreme weather
  • Voluntary alterations to reservations
  • Delays due to operational issues

Terms Associated with Credits

  • Timeframe for Use: Credits are valid for a period of one year from the date of issue
  • Transfer Restrictions: Credits are non-transferable to others
  • Credit Amount: Equivalent to the full value of the charter, processing fees excluded
  • Utilization: Applicable for any available charter options
  • Expiry: Cannot be extended beyond a 12-month period

Reimbursements for Partial Services

Disruptions during Service

In the event your yacht rental is interrupted or cut short for reasons within our purview:

  • Refund allocated proportionally to the unutilized duration
  • Credits for an imminent charter of equivalent value
  • Complimentary offerings or service upgrades

Interruptions Caused by Guests

If a charter ends prematurely on account of guest behavior or non-compliance with safety norms:

  • No refunds for the remaining period
  • Full payment is still required
  • Potential additional fees may be levied

Process for Resolving Discrepancies

If you object to a decision regarding your refund, the following steps are available:

  • Ask for reconsideration by our executive team
  • Submit further documents or proof if needed
  • Seek a solution through consumer advocacy entities
  • Explore legal avenues as provided by prevailing laws

Steps to Submit a Reimbursement Request

Step 1: Reach Out to Us

To initiate your refund claim:

Step 2: Submission of Details

Your refund appeal should include:

  • Your booking confirmation code
  • Date and timing of your charter
  • Cancellation rationale
  • Any corroborating documents (if suitable)
  • Your chosen method for the refund

Step 3: Assessment and Processing

Our team will confirm receiving your request within a day, assess it in line with our policy, reply with a decision within two days, and proceed with approved refunds following the specified timeframes.

Significant Remarks

  • All requests for refunds must be made in written form
  • Refunds are conducted in € regardless of the payment currency initially used
  • Purchasing travel insurance is highly recommended
  • This document may be updated with a month’s notice
  • Reimbursements are subject to relevant taxes and legislation

Get in Touch for Refund Queries

For inquiries about reimbursements or to forward a refund request:

Refunds Department
FaroPublicAccess Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 74
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

This policy is intended to be just and overt. Please review these terms meticulously before making a reservation and reach out should you have inquiries.